Your information stays part of your club life—not public life.

1. Who we are

MyClub Australia — Bowls Edition is an Australian community-sport platform owned and operated by DALCON GROUP PTY LTD. In this policy, “MyClub”, “we”, “us” and “our” refer to DALCON GROUP PTY LTD and the MyClub Australia service.

Our Privacy Officer can be contacted using the details in section 15.

2. How we collect information

We may collect information:

• directly from you when you register, update your profile, communicate, upload content, enter a competition or contact support;
• from an authorised club or association representative when they create or manage membership, team, fixture, competition or managed-player records;
• from other participants when they submit results, messages, team selections or club content involving you;
• automatically when you use the app or website, including login, device, push-notification, interaction, security and audit information; and
• from Apple, Google Play and related payment services when they confirm a subscription or purchase.

You may choose not to provide optional information. Some information is required to create an account, verify identity, join a club or use a particular feature.

3. Information we may collect

Depending on how you use MyClub, the information below corresponds to the data categories disclosed on the Apple App Store.

• Contact information: name, email address, optional verified mobile number, and club or association contact details you provide.
• Coarse location: country, state, region and club location. MyClub does not require precise GPS location.
• Contacts and connections: MyClub player, club, association, official and team connections. We do not upload your device address book.
• User content: emails or in-app messages, newsletters, photographs, videos, profile content, support enquiries and other material submitted through the service.
• Search history: searches performed within MyClub, including security logs of mobile-number matching searches.
• Identifiers: account, player and user identifiers, device identifiers and push-notification tokens.
• Purchases: subscription status, product, transaction or purchase identifiers and purchase confirmation supplied by Apple or Google.
• Product interaction: feature use, login activity, notification delivery, support, diagnostic, security and administrative audit events.
• Other service data: club, association, membership, role, availability, team selection, fixtures, scores, results, ladders, competition entries, sporting preferences and honour-board records.

We do not receive or store your complete payment-card number from Apple or Google.

4. How we use information

We use information to:

• create, authenticate and secure accounts and public player identifiers;
• connect players with clubs and associations following the relevant approval;
• provide administration, team, competition, communication, scoring and sporting-record features;
• apply role-based permissions and maintain result, security and administrative audit histories;
• send service, team, fixture, club, purchase and security notifications;
• provide, verify and restore subscriptions and respond to support enquiries;
• maintain service reliability, diagnose faults and improve app functionality; and
• comply with legal obligations and prevent misuse, fraud or threats to users and the service.

We do not use personal information for third-party advertising or cross-app tracking.

5. Mobile contact matching is optional

Your mobile number and email address are not displayed on your public player profile. Mobile contact matching is off by default and cannot be enabled until the mobile number has been verified. If you opt in, an authenticated user who already knows your exact mobile number may use it to locate your public player profile. You can turn this off again from My Profile → Privacy & discovery.

Searches are rate-limited and logged using a one-way hash of the searched number for security and abuse prevention. The hash cannot be used to display the searched mobile number.

6. Subscriptions and notifications

Apple and Google process app-store payments. They provide MyClub with purchase or subscription confirmation and identifiers so we can verify access, restore a purchase and provide support. Their own privacy policies apply to information they collect during checkout.

If you allow notifications, MyClub and Google Firebase may process a device identifier or push token to deliver service, team, fixture, club and security notifications. You can change notification settings in your device settings.

7. When information is shared

Information is shared only as needed to provide the service—for example, with a club or association you join, authorised club officials, team participants, competition participants and service providers acting for MyClub. Visibility depends on the type of information and the role of the person viewing it.

Our principal service providers include:

• Supabase for database, authentication, file storage and server functions;
• Google Firebase for push-notification and related app services;
• Apple App Store and Google Play for app distribution, subscriptions and purchase verification; and
• Cloudflare for website hosting, content delivery, availability and security.

We may also disclose information where required by law, to protect users and the service, or as part of a business transfer subject to appropriate protections. We do not sell personal information.

8. Storage and overseas processing

MyClub's primary Supabase database, authentication service and stored files are hosted in Sydney, Australia. Some providers and their subprocessors—including Google, Apple and Cloudflare—operate global infrastructure and may process limited service, device, transaction, support or security information outside Australia, including in the United States and other countries in which they operate.

We take reasonable steps to use reputable providers and contractual, technical and organisational safeguards appropriate to the information and the service being supplied.

9. Storage, security and retention

We use safeguards including authentication, access controls, database security policies, encryption in transit, restricted administrative access and audit records. No online service can guarantee absolute security, so users should protect their sign-in details and notify us of suspected misuse.

We retain information only for as long as reasonably required to operate MyClub, provide or verify subscriptions, meet legal and accounting obligations, resolve disputes, protect the service and preserve legitimate sporting records. When information is no longer required, we delete it or take reasonable steps to de-identify it. Some published club results or historical records may remain in de-identified or archival form.

10. Your choices, access, correction and deletion

You may update profile details and privacy preferences in the app. You may also ask to access or correct personal information by emailing info@myclubaustralia.com.au. We may need to verify your identity before acting on a request. If we cannot provide access or make a requested correction, we will explain why where the law requires.

You can request account deletion directly in My Profile → Privacy & discovery → Delete my account. If you cannot access the app, include “Account deletion request” in the subject of an email sent from the address associated with the account. We will explain any information that must be retained for legal, security or legitimate sporting-record purposes.

11. Privacy complaints

Send a privacy complaint to our Privacy Officer using the contact details in section 15. Please describe the issue and the outcome you seek. We will acknowledge the complaint as soon as reasonably practicable, investigate it and aim to provide a written response within 30 days. We will tell you if we need more information or time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Children and managed players

A club may create a limited managed-player or temporary-guest record for team and event administration. These records have restricted access and are not included in the public player directory. Where required, a parent, guardian or authorised club representative must provide the appropriate consent.

13. Automated decisions

MyClub does not currently use personal information in a computer program to make decisions that could reasonably be expected to significantly affect a person's rights or interests. Club membership, player approval and team-selection decisions are made by authorised people, not solely by automated processing.

14. Changes to this policy

We may update this policy as MyClub develops, our providers change or legal requirements change. The current version will remain available at this address with its updated date. We will provide additional notice in the app or by email if a change materially affects how we handle personal information.

15. Contact

Privacy Officer
DALCON GROUP PTY LTD
Operator of MyClub Australia
Mailing address: PO Box 227, Colac VIC 3250, Australia
Email: info@myclubaustralia.com.au